Controversy Continues Over Arbitration Study Findings
A report released on February 6 entitled, "An Empirical Study: Perception of Fairness of Securities Arbitration," concludes that 55.1% of respondents were dissatisfied with the outcome of their arbitration cases. Many of those surveyed also viewed the arbitration system as unfair and their arbitration panels as biased. The report was based on responses from more than 3,000 customers, lawyers and representatives of brokerage firms. (This blog reported on this study on February 7th).
Sara Hansard of Investment News recently revisited this study in a February 25th article. Although the Securities Industry and Financial Markets Association (SIFMA) and the Financial Industry Regulatory Authority Inc. (FINRA) participated in the survey, both claim that the 13% response rate was too low and therefore conclusions were "mixed."
Managing director and associate general counsel of SIFMA, Kevin Carroll, said that it was unfair to highlight only investor dissatisfaction with the arbitration system. In a statement about the survey, SIFMA said that 58% of respondents characterized arbitrators as competent and 73% said they listened to arbitrators. "The [survey] results don't show a system that's broken," Carroll said.
Continue reading " Controversy Continues Over Arbitration Study Findings " »